How a Managed Service Provider Can Increase ROI and Influence Long-Term Business Success

September 30th, 2013 by admin

Partnering with a Managed Service Provider (MSP) is one of the most important decisions you can make to ensure the longevity and productivity of your SMB. Why? An experienced MSP is a true business partner, reduces and streamlines IT costs, and takes a proactive approach to your IT and long-term business success.

Two puzzle pieces being drawn in the air, one saying 'partner' and the other 'ship'

A True Business Partner

A good Managed Service Provider will put considerable effort into understanding the operational and business needs of Small/Medium Businesses in order to best align their technology services with their clients’ core business objectives. The MSP’s mission is to keep your business running smoothly, productively, and reliably – for many years to come. Because of this shared commitment to success, Managed Service Providers are often referred to as Partners.

Reduced Labor Costs

Experienced MSPs have access to the latest tools which automate many routine in-house labor intensive processes. This reduces a company’s overall labor costs. Break Fix/Hourly labor is intensive, and labor is one of the most expensive operating costs within your IT infrastructure. An IT Service Provider that operates on a flat fee, insurance-type model eliminates these by-the-hour labor costs, saving businesses a substation amount of money over time. Furthermore, the innovative tools an MSP provides can generate substantial productivity increases and mitigate the risk of network failure, downtime, and data loss due to human error or otherwise.

Preventative Service = Peace of Mind

The new MSP offers valuable preventative services that proactively locate and eliminate threats before a bigger problem arises.

A quality Managed Service Provider will proactively work to keep your technology from ever breaking down and incurring productivity losses – NOT simply fixing things after they break.

Some examples of preventative services and tasks include:

  • 24/7 Monitoring of Network and Operating Systems
  • Remote Desktop Management and Support
  • Predictable Management of Critical Patches and Software Updates
  • IT Consulting and Productivity Consulting
  • Implementing and Testing Backup and Disaster Recovery Processes
  • Enforcement of Network/Security Policy
  • Updating Anti-Virus Software and Detecting Spyware

Long-Term Success

Information Technology is the cornerstone of modern business functionality; therefore IT tools should not only be reliable, but should actually increase the productivity of your work. Without reliable IT systems, long-term business success is impossible.

Erase any misconception that managed service providers are nothing more than “outsourced” tech help meant to displace your in-house IT technician. A present day, quality MSP offers quantifiable economic value, greater ROI, and an often decreased total cost of operation. Skilled IT Service Providers streamline costs and eliminate unnecessary productivity losses, revenue, and avoidable on-site IT consultant fees.

If you are looking for a long-term, dedicated business partner who takes a proactive, not simply reactive, role in the success of your business and IT, look no further than an experienced Managed Service Provider.

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